We do not store credit card details nor do we share customer details with any 3rd parties

We reserve the right to cancel any-booking on the day, if the conditions on the day make our insurance void .. ( operation in conditions that would make the inflatables unsafe and dangerous to erect.

we do however operate a ;

Free Rain / Adverse weather policy 

where our heath and safety guidelines determine the conditions deem it unsafe to install the inflatable you will be entitled to a refund of deposit or monies paid within 7 working days via payment method used for original purchase.

These conditions are as follows. 

1. Heavy Rain 
2. Thunder / Lightening
3. Wind speeds or gusts over 24 mph 

These are set for the safety of users - whilst it can be a disappointment,unfortunately we are unable to control the weather.

Safety of our customers will allways come first.

Bouncy castle deposits - £15.00 non refundable unless fall under the free weather guarantee.

Premium packages : £60 deposit is non refundable as this product requires a booking fee with suppliers.

Standard party : deposits of £30.00 are non refundable.

We are however, happy to offer credit notes to transfer to an alternative date.

Where you have paid a deposit and we are unable to complete the job due to you * the hirer not ensuring the product is of a suitable size for your venue the deposit paid is Non Refundable.

*unit sizes and space required are detailed on our bouncy castle hire page.

If in doubt call us on 07584124036 / 07495015393

or email info@Kid-of-the-castle.co.uk