Kid Of The Castle ~ Peterborough Bespoke Party Planner 07584124036
Kid Of The Castle ~ PeterboroughBespoke Party Planner07584124036

Terms and conditions 

Privacy Policy.

 We do not store credit card details nor do we share customer details with any 3rd parties

 

Cancellation policy ~ Bespoke /stressfree Packages

To secure you Party Booking/Hire we require a Non-refundable deposit Booking fee to secure your date and time,we get extremely busy esp in summer months.

This amount is advised at time of Booking.

Booking is confirmed once advised deposit is received.

(usually 25~ 50% depending on products booked)

The preparation and purchases for these party events happen weeks before Event.

We ask balance is paid 1 week before the Event.

 

Deposit is refundable for Bouncy Castle Hire in the event there is a Current Weather Warnings in place for High Winds ( gusts over 24mph). Or storm forecasted.

 

We will always cancel on Health and Safety grounds in this situation.

Childrens Safety is our number one Priority.

 

 

 

ALL OUTDOOR HIRE OF OUR INFLATABLES NEEDS TO BE ON GRASS OR BARK SURFACE TO ENABLE SAFE SET UP OF THE CASTLE. 

WE DO NOT SET UP ON GRAVEL,CONCRETE,PAVING OR SLABS.

This is for your child's safety,and to ensure we comply with our insurers Safe Set Up Policy.

 

Please contact us to make sure your preferred date and time is available (also  to ensure the products that you would like to hire) before making any payment. We will advise you of the deposit amount require for you booking.

 

 

PLEASE NOTE

 

By payment of the deposit you accept full responsibility for checking the height and size of the venue. You confirm you have read and fully accept the terms and conditions of hire as (DETAILED AT BOTTOM OF THIS PAGE) of Kid of the Castle.

 

WE ADVISE YOU PRINT A COPY FOR YOUR INFORMATION.

Cancellation / Refund Policy Bouncy Castles

We reserve the right to cancel any-booking on the day, if the conditions on the day make our insurance void .. ( operation in conditions that would make the inflatables unsafe and dangerous to erect.

we do however operate a ;

 

Free Rain / Adverse weather policy 

where our heath and safety guidelines determine the conditions deem it unsafe to install the inflatable you will be entitled to a refund of deposit or monies paid within 7 working days via payment method used for original purchase.

These conditions are as follows. 

  1. Heavy Rain 
  2. Thunder / Lightening
  3. Wind speeds or gusts over 24 mph 

These are set for the safety of users - whilst it can be a disappointment,unfortunately we are unable to control the weather.

Safety of our customers will allways come first.

 

Booking of items cancelled within 48 hours by customers for reasons not attributed to weather will be liable for full payment.

Only Inflatables are covered by the Wet weather guarantee.

We will of course look at each case on an individual basis and work with you to find solutions where possible.

Credit notes of alternative dates where possible.

Kid of the Castle Ltd

Peterborough

Registered in England and Wales

company no 10306100

Names of directors can be obtained at registered head office at:

Innovation center

innovation way 

kings lynn 

PE30 5BY

 

07584124036

07769150067

 

Kid of the Castle are not associated or affiliated with any TV, Film or entertainment company.  Our look-a-like costumes are part of our own personal collection.  We do not claim to be original TV or Film character, simply LOOK-A-LIKES.  We do not sell to third parties or provide any official merchandise or costumes.

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