We do not store credit card details nor do we share customer details with any 3rd parties

We reserve the right to cancel any-booking on the day, if the conditions on the day make our insurance void .. ( operation in conditions that would make the inflatables unsafe and dangerous to erect.

we do however operate a ;

Free Rain / Adverse weather policy 

where our heath and safety guidelines determine the conditions deem it unsafe to install the inflatable you will be entitled to a refund of deposit or monies paid within 7 working days via payment method used for original purchase.

These conditions are as follows. 

1. Heavy Rain 
2. Thunder / Lightening
3. Wind speeds or gusts over 24 mph 

These are set for the safety of users - whilst it can be a disappointment,unfortunately we are unable to control the weather.

Safety of our customers will allways come first.

Booking of items cancelled within 48 hours by customers for reasons not attributed to weather will be liable for full payment.

Only Inflatables are covered by the Wet weather guarantee.

We will of course look at each case on an individual basis and work with you to find solutions where possible.

Credit notes of alternative dates where possible.

Bouncy castle deposits - £15.00 non refundable unless fall under the free weather guarantee.

Premium packages : £60 deposit is non refundable as this product requires a booking fee with suppliers.

Standard party : deposits of £30.00 are non refundable.

We are however, happy to offer credit notes to transfer to an alternative date.

Where you have paid a deposit and we are unable to complete the job due to you * the hirer not ensuring the product is of a suitable size for your venue the deposit paid is Non Refundable.

*unit sizes and space required are detailed on our bouncy castle hire page.

If in doubt call us on 07584124036 / 07495015393

or email info@Kid-of-the-castle.co.uk