Terms and Conditions -Please Read  

Privacy Policy

We do not store any card details nor do we share any information with 3rd Parties 

Cancellation Policy 

Bespoke & stressfree package bookings.

To secure you Party Booking/Hire we require a Non-refundable  Booking fee to secure your date, preparation and purchases for these bespoke packages happens many months before as we plan your special day.

This amount is advised at time of consultation.

Booking is confirmed once advised deposit is received.

(usually 25% 

50% applies if service date within 6 weeks.

100 % full payment on bookings within 14 days 

We ask balance is paid 7 days before supply of services.

 

Note

We will always work with you in the event of unforeseen circumstances on your behalf we will always offer free rescheduling subject to availability.

where this is not possible we will issue a 12 month credit note to the value of monies paid.

Cancellation Bouncy Castles

We reserve the right to cancel any-booking on the day, if the conditions on the day make our insurance void .. ( operation in conditions that would make the inflatables unsafe and dangerous to erect.

we do however operate a ;

 

Free Rain / Adverse weather policy  

where our heath and safety guidelines determine the conditions deem it unsafe to install the inflatable you will be entitled to a refund of deposit or monies paid within 7 working days via payment method used for original purchase.

These conditions are as follows. 

  1. Heavy Rain 
  2. Thunder / Lightening
  3. Wind speeds or gusts over 24 mph 

These are set for the safety of users - whilst it can be a disappointment,unfortunately we are unable to control the weather.

Safety of our customers will allways come first.

 

Booking of items cancelled within 48 hours by customers for reasons not attributed to weather will be liable for full payment.

Only Inflatables are covered by the Wet weather guarantee.

We will of course look at each case on an individual basis and work with you to find solutions where possible.

Credit notes of alternative dates where possible.

 

PLEASE NOTE

 

By payment of the deposit you accept full responsibility for checking the height and size of the venue. You confirm you have read and fully accept the terms and conditions of hire as (DETAILED AT BOTTOM OF THIS PAGE) of Kid of the Castle

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